What Are Customers Trying to Tell You?
by Arpi Nalbandian
March 2, 2010
Social
Media and appealing to the female consumer proved to be popular topics for the
educational sessions during the recently held Surfaces show in Las Vegas.
Christine Whittemore of Simple Marketing Now, led the
"Social Media 101" course, where an overview of various online tools,
such as Twitter, Facebook, Blogs, etc., was offered. "Listening to the
conversations taking place in these online markets will enable you to eventually
become more actively involved - and relevant - to current and future
customers," Whittemore stressed. She also underscored the importance of
keeping Websites and/or Social Media accounts updated with fresh content.
"Women are the majority of social media users (84%). To appeal to women,
you must present yourself or your company in an information-offering mode,
in-store and especially online." You can read the full story in the
upcoming March issue of our sister publication, National Floor
Trends.
It's also worth noting that Christine and I finally met each
other, face-to-face, just prior to her session. Prior to that, we had been
following each on Twitter.
With Surfaces' conclusion comes Coverings. Organizers of the
show have prepared and implemented several new items for the 2010 program,
including: Coverings Select, which recognizes outstanding new tile,
stone products; a well-rounded educational line-up; Project: Green;
and more. Not only will we be at the show, but we'll also supplement show
coverage with Coverings Insider, a Website featuring the
"inside info" on what to do and see, late-breaking news, photos,
events, schedules, products, videos and more. If you're registered for
Coverings 2010, then you'll receive an enewsletter announcing the site's
official launch, so look for it in your inbox. I hope to meet many of you at
the show!
Lastly, with the March/April issue of TILE,
you'll notice a new section - Green Matters - where all things Green (news
items, features and products) will be showcased. I welcome your contributions
in making this section successful.
Stay connected to TILE by becoming
a fan of our Facebook page and by following us on Twitter.
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By: CB Whittemore
Posted: March 15, 2010 3:27 PM
Thank you for this wonderful summary! I'm so pleased we got to meet in person at Surfaces and I'm hoping we can continue the conversation at Coverings.
Best,
CB
By: Efrain Ayala
Posted: March 26, 2010 4:16 PM
Use social media like Twitter and Facebook to listen for customer opinions to stay atop of trends. Also keep an eye out for mentions of your business or product. Reputation management is very important with this increasing number of digital conversations being had.