New Technology
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Recently, ceramic tile product standards have been revised.
The changes are quite substantial and the new book (available at
www.tileusa.com) has tripled in size from the previous edition. If you sell or
install tile, you need this book.
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Today’s large tile is made possible by knowledge and
technology that did not exist 20 or 30 years ago. The biggest problem to
overcome in producing today’s most popular types of tile was warpage and size
variation. An improvement in ceramic engineering, manufacturing, and automation
of product quality inspection now allows manufactures to ship tile in tightly
controlled lots or “calibers” within specified performance parameters.
And what about these performance
parameters? Who sets them and when do they apply? In the United States, we use
American National Standards created by the American National Standards
Institute for ceramic tile. The recently revised tile product document is
American National Standard Specifications for Ceramic Tile ANSI A137.1.
There are also International Standards for tile that
originates in other countries published by the International Standards
Organization, ISO 13006. Both of these standards are similar and in some cases
use the same test equipment with some minor variations in testing equipment and
performance requirements. Why even mention standards? Unless a tile is
purchased and installed as meeting standards, then the manufacturer and
installer may set their own standards. There is no requirement that any tile
sold or installation method used must meet standards. If an issue does arise,
standards only apply if they are referenced as a requirement. Obviously this
can change when you get in front of a judge or 12 of your peers but hopefully
if such an issue arises it will be resolved long before that point in time. If
not, standards typically prevail whether or not they are referenced.
Lighting Distortion, Shadows
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| To get this floor perfectly flat and avoid shadowing
required not only substantial floor preparation but careful selection of the
tile product as well. Photo courtesy of courtesy of MAPEI Corp. |
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Lighting can take the smallest variance in the tile surface
and cast a large shadow. The severity of the shadow is determined by the angle
of the light. Obviously the most critical view is seen when the light source
washes straight down or across the surface of the tile installation. While
installing the tile flat is always important, it is of much greater importance
if the light will wash across the surface.
Even with perfect installation, some light distortion caused
by the natural variation in the tile surface is inevitable. This is the effect
that is often challenged by the end user and typically starts with an
allegation of inferior workmanship. A savvy installer will be aware of lighting
issues and point out that the tile has some variations that are amplified by
the critical lighting. The end user then redirects their concerns to the
manufacturer only to be told the tile is within tolerances. In most instances,
both the installation and product are just fine. I was never big on placing
undue stress in my business relationships by sending letters with all the
typical concerns that come along in any construction project. However, as
nearly every wall-wash lighting job I did generated a complaint, it caused me
to modify my position when it came to lighting (and expansion joints) sending
out a personalized standard form letter noting the potential problem(s).
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| Anyone
recognize this? It is a wall at the Tram Platform in McCarran Airport, Las
Vegas. It shows the affect of shadowing on a well-installed wall with wall-wash
lighting. |
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If that still proved inadequate to circumvent the complaint,
then I would ask for an onsite meeting, cover the lighting and demonstrate the
cause of their aesthetic concerns by concealing the offending lighting source.
It can be resolved by moving the light source 12- to 24-inches away from the
wall, which will eliminate the problem. However, once the project is completed,
this type of demonstration remediation isn’t feasible.
Natural light shining across a floor
can also present problems. With larger size tile comes greater warpage.
Recently, those limits were reduced under newly revised industry standards
dependent on the type of tile used. Prior to that revision, the tolerances were
much greater as they were given as a percentage with no cap in consideration of
tile size. The new standards establish a maximum deviation — regardless of
size.
The angle of natural sunlight can
magnify naturally occurring, acceptable variations in ceramic tile as much, and
if not even more than, artificial lighting. I have had a few of those
mysterious “you have to be here no later than 7:30 a.m.” with no further
explanation phone calls only to find out once I had arrived that they could not
see the problem after 8 a.m. because the sun had risen a little higher.
Coincidentally, as I was writing
this article, I actually received an email describing this issue. Assuming the
floor otherwise appears flat and on plane, it would be prudent to check if the
lighting is the culprit. Explaining natural variation after the installation
can be challenging. It really should take place during the sales process. Our
sales force regularly referred to ceramic tile as clay surfacing units at
various random points in the sales process to reduce the expectation of
perfection in the product.
Color appearance of the tile itself
can also be affected by lighting. Natural, white, and gray lighting can make
tile appear as a completely different hue. My male eyes evidently do not
possess the keen vision that some of my female counterparts have in being able
to detect two to three shades of variation possible under varied lighting
conditions. One of my best salespersons was actually color blind so they had
the safest response, take a sample home and view it in the lighting that it
will be installed in. In installations where the same tile extends from the
floor up the wall, the change from vertical to horizontal will manifest itself
by making the appearance of a close but apparently different color. Lighting
does and certainly will make a contribution to shade variation in the tile as
perceived by the human eye. It is now possible to quantify shading variations
under industry standards testing using a Light Reflective Spectrometer. This
testing device will be used under newly published standards to establish
maximum shade variation and will be used to determine acceptable variation in a
given range.
Lighting does play an important part in the appearance of the
finished project. Temporary lighting makes it very difficult to provide a
satisfactory installation and provides the source for many complaints that
could have been avoided. It is always recommended that permanent lighting be
installed before the ceramic tile installation takes place. This allows the
installer to understand the conditions and make every effort to provide an
acceptable installation. You can’t fix it if you can’t see it. I have done more
than my share of tile work using a single 100-watt bulb or some fancy halogen
set-up and it just doesn’t get it. We need light!